Frequently Asked Questions
Do I need a prescription from my doctor to receive physical therapy treatment?
No. The states of North & South allow for direct patient access, which means a doctor's referral is not immediately needed to be seen for physical therapy services. As Licensed Physical Therapists, we have the tools required to treat injuries and conditions without prior intervention of a medical doctor/physician. If we determine that the attention of a medical doctor is needed, we will refer you to your primary medical doctor for follow up.
Do you accept walk-in appointments/visits?
Currently, we are serving clients by appointments only so we are able to prepare for each visit properly.
What should I wear?
Patients should wear comfortable clothing and footwear that allows them to move freely while exercising. Ideally, patients should wear clothing that allows for easy access to the treatment area.
What is your cancellation policy?
We believe that care is best delivered 1-on-1 without your therapist's divided attention. For this reason, we respect and guard this time on your behalf. With less than 24 hours notice, we don't have enough time to serve another client in need.
We understand that sometimes in life things can happen and cause your plans to change and that is understandable! Just let us know 24 hours ahead of time before your appointment and no cancellation fee will be applied. Cancelling for any reason with less than 24 hours before your appointment or failure to show up for your scheduled appointment will require the application of a cancellation fee of 100% of the visit cost to be charged.
These fees cannot be applied to future sessions and are non-refundable.
What if I'm running late for an appointment?
Please contact us so we are not worrying about you. However, if you arrive after the 15 minute grace period, you will need to reschedule your appointment. This will also be considered a no-show and you will be charged a late non-refundable cancellation/no-show fee.
We respect and place a high value on your time as a patient, therefore, we expect the same consideration in return.
How can I refer friends and family?
We greatly appreciate referrals and we take them as a compliment of the highest level! You can have them reach out directly through our website and we will make sure to schedule an intake call with them as soon as possible.
I still have other questions!
If we missed a question in our FAQ, please let us know. Click the link below and complete the form. A member of our team will get back to you as soon as possible with a response!